Demonstration environment · all people, packages and payments are synthetic · no live TDC system is connected
Presenter only

Demo Control Centre

Switch between customer and staff views on the same records. Password for every persona: AirboxDemo!2026

Scenarios

A

New customer registering

Register, upload two IDs, then approve as Customer Service.

B

Approved customer awaiting package

Devon has a Miami address and no packages. Pre-alert one, then receive it in Miami.

C

Package received in Miami

Zahrea's Best Buy monitor is weighed. Add it to the open air manifest.

D

Shipment delayed

Sea manifest MAN-S-0042 delayed by weather; Alicia is notified of the new ETA.

E

Missing merchant invoice

Alicia's Etsy package blocks manifesting until she uploads the invoice.

F

Customs information required

Drone held for battery specification. Customer replies; ops clears and routes to Nevis.

G

Multiple packages ready for payment

Zahrea pays Apple and Walmart together in one checkout.

H

Successful payment (and failure/duplicate)

Approve, decline or replay the callback; ledger never double-posts.

I

Authorised collector pickup

Jerome is authorised for Zahrea's Nike shoes only. Release after an ID check.

J

Payment reconciliation exception

Gateway says paid but Credit has no match. Finance resolves; package becomes collectable.

Personas