The Airbox journey

1. 1

   Registration & account

   Register on web or mobile, details validated, account visible to Airbox staff immediately.

2. 2

   Invoice upload & verification

   Upload the merchant invoice; staff verify it before clearance.

3. 3

   Miami receipt & consolidation

   Package matched to your account in Miami, weighed and measured; consolidation if requested.

4. 4

   Manifest preparation

   Package added to an air or sea manifest before the cut-off.

5. 5

   Transit to Federation

   Air or sea transit with carrier tracking and ETA updates.

6. 6

   Customs & risk review

   Documents verified, risk assessment and examination if required.

7. 7

   Local receipt & routing

   Received in the Federation and routed to the St. Kitts or Nevis depot.

8. 8

   Invoice & payment

   Charges assessed and paid in the app, reconciled with Credit.

9. 9

   Collection

   Paid packages released after an ID check; delivery only where eligible.

10. 10

    Reporting

    Volumes, cycle times, revenue and exceptions reported for continuous improvement.

Exception paths